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Métiers et professions en santé et services sociaux

Emergency Medical Dispatcher

Emergency Medical Dispatcher

Secondary

salaire Min. 24,96 $ / h
Max. 36,09 $ / h

Description and Responsibilities

Emergency Medical Dispatchers (EMDs) are responsible for answering and dispatching 911 emergency medical calls requiring ambulance transport within the designated service area.

In addition to answering calls from the public, EMDs coordinate the territorial dispatch of ambulances to optimize service delivery to the population.

Education and Training Requirements

The required qualification is a high-school diploma. On-the-job training will be provided to prepare new employees for their roles as EMDs.

Required Interests, Skills and Personality Type

  • Must be bilingual (French and English) with excellent proficiency in both languages
  • Must be comfortable using modern technological tools
  • Must be empathetic and always ready to help
  • Must demonstrate composure and detachment in critical situations
  • Must have excellent stress management and emotional control
  • Must have strong organizational and prioritization skills
  • Must remain calm, focused, and professional under pressure

Personality Type (RIASEC)

ISC
  • I - Prefers studying, understanding and solving problems
  • S - Prefers to be in contact with people and to help them
  • C - Prefers to work in a methodical and structured way, according to established standards

Work Environment

The Emergency Medical Dispatcher can work anywhere in Québec. They work in a health communication centre:

  • Urgences-santé
  • Non-profit organizations

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