Human Relations Officer

Description and Responsibilities

The human relations officer provides support to individuals, couples, families, and groups, helping to prevent or deal with issues affecting personal, family, or social life, such as violence, delinquency, suicide, addiction, psychological distress, and placement in a foster family or residence. They actively contribute to creating safe, healthy environments, working in close collaboration with the user’s family and friends, as well as relevant partner services.

They assess the situation and living conditions of users, establish intervention plans, implement services and activities, educate users, advocate for users and their rights, and provide individual or group counselling to help users to overcome their difficulties.

Education and Training Requirements

The human relations officer must have successfully completed a bachelor’s degree in social sciences like criminology, social work or psychology.

Programs in human relations are offered at the following institutions:

• Université de Montréal  (in French only)
• Université Laval (in French only)
• Université du Québec à Montréal (in French only)

He may also be a member of the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec  (in French only).

Required Interests, Skills and Personality Type

• Must enjoy working in a team with colleagues and other professionals
• Must know how to observe and analyze situations
• Must love contact with the public

Personality Type (RIASEC)

ISC

• I - Prefers studying, understanding and solving problems
• S - Prefers to be in contact with people and to help them
• C - Prefers to work in a methodical and structured way, according to established standards

Work Environment

Human relations officers may work in integrated health and social services centres (CISSS) and integrated university health and social services centres (CIUSSS) (in French only).